Came in with my wife on Friday. The cold beet soup was genuinely good and Gintarė, our server, was lovely. We will be back.
5.0
Reply to every Google review.Automatically.
AI writes the reply in your tone, in the language the customer used, and publishes it to your Google profile within minutes.
No card required
Tomas, thanks for the kind word about the cold beet soup, that recipe is my grandmother’s. I will pass this on to Gintarė. See you on a Friday.
Why this matters
Your reply stays visible longer than the review itself
- of customers read how a business answers its reviews
- 89 %of customers read how a business answers its reviews
- more calls to profiles that answer every review
- 1.7xmore calls to profiles that answer every review
- saved per month once replies are written automatically
- 4 hrssaved per month once replies are written automatically
How it works
From review to published reply in four steps
Setup takes ten minutes. After that it runs without you.
- 1
Connect your Google profile
One click, through the official Google sign in. No password sharing.
- 2
Set your tone
Warmth, length, whether to use first names. Reputa writes the way you write.
- 3
Review the draft
Every reply refers to a specific detail from the review. Edit it whenever you want.
- 4
It publishes itself
Or it waits for your approval. That call is yours.
- Mantas Kairys2d ago
Second time ordering the steak platter for the whole team.
- Gintarė Liutkutė3d ago
Food was good but we waited forty minutes for the order.
- Aistė Venckutėyesterday
Cozy room, and Lina suggested the wine to go with the fish.
- Tomas Petrauskas1w ago
We had a booking, there was no table. Waited outside.
- Rūta Adomaitė1w ago
Desserts are the strong point, the apple pie especially.
Local Guide · 34 reviews
Cozy room, and Lina suggested the wine to go with the fish herself. We did not get to the desserts, so we are coming back.
Aistė, glad Lina’s pairing worked out, I will tell her. About the desserts, we bake the apple pie in the mornings, so come earlier and it will still be warm.
What happens after a review
Four steps Reputa handles for you
A few minutes pass between a new review and a published reply.
The cold beet soup was genuinely good and Gintarė, our server, was lovely.
- We spot the new reviewYour Google profile is checked every few minutes
- We read what it actually saysThe dish, the staff member, the problem
- We write the reply in your toneWith a specific detail, not a template
- We publish it, or hand it to youWhichever you chose in settings
Tomas, thanks for the kind word about the cold beet soup, that recipe is my grandmother’s. I will pass this on to Gintarė.
Real reviews, real replies
Every reply is written from scratch and names something specific.
Review
Local Guide · 128 reviews
We had lunch as a team, eight people. The order came fast, the baked cod was excellent, and Mantas, our server, handled everything smoothly. One downside, the room was a bit loud.
Reputa reply
Owner
Rūta, thank you for choosing us for a team lunch. I will pass this on to Mantas, he will be pleased. You are right about the noise, Friday lunch is our loudest hour, which is why we hold the window tables for larger groups. Mention it when you book next time.
- names the baked cod
- credits Mantas by name
- answers the criticism without defending
Features
Everything you need for a profile that looks looked after
Your voice, not a robot’s
Three sliders decide how every reply sounds.
Sounds like thisTomas, thanks for the kind word about the cold beet soup. I will tell Gintarė.
Answered in the same language
The customer writes in English, the reply comes back in English.
Michael R.The cepelinai were the best thing we ate in Vilnius, but the bill took a while on Friday night.
Restoranas SodžiusMichael, glad the cepelinai landed. You are right about the bill, on Friday nights we run one card terminal for the whole room. A second one arrives next week.
Negative reviews alert you at once
An email and a phone alert while the customer is still nearby.
Negative, 1 star4 min ago
Staff who get named
See who your customers mention by name.
- Gintarė24 mentions
- Mantas18 mentions
- Lina11 mentions
- Justė7 mentions
A monthly report for the owner
One email with the average, the trend, and what keeps coming up.
Early access
Try 30 days free
Leave your details and we will get in touch within one working day. We connect your Google profile, set your tone, and Reputa works free for a month. No card required, and we only agree a price if you want to carry on.
- No card required
- Data stored on EU servers
- Official Google Business Profile integration
Common questions
If something is missing, write to us and we answer the same day.
Yes. We connect through the Google Business Profile API, which is the official route for managing business profiles. You sign in with your own Google account and can revoke access at any time in your Google settings. We never need or see your password.
You can. There are two modes. In draft mode replies wait for your approval, you get an email and press a button. In automatic mode replies go out immediately, but you can still require manual review for 1 and 2 star reviews.
During the first week Reputa goes through your whole history and prepares replies for the ones left without any response. They publish gradually, a few dozen a day, so a hundred replies do not land on your profile in one hour.
The reply is written in the language the review was written in. We support Lithuanian, English and Polish. If a review comes in another language, the reply is written in English and you get a notification.
On servers in the European Union, in Frankfurt. We keep only what is needed to write replies: review text, your tone settings and your reply history. We do not sell data and we do not use it to train shared models.
We are not publishing prices yet. We work with our first businesses directly, so we agree the price with you based on how many locations you have and how many reviews come in. There is no long term contract and you can stop any time. Leave your email and we will send you a quote.
Your reviews are waiting for an answer
Leave your details and we will connect your profile within one working day.
Try 30 days freeNo card required, cancel any time