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Tomas Balčiūnas
Local Guide · 51 reviews
yesterday

Came in with my wife on Friday. The cold beet soup was genuinely good and Gintarė, our server, was lovely. We will be back.

Reputa is writing a reply
Restoranas Sodžius
Owner

Tomas, thanks for the kind word about the cold beet soup, that recipe is my grandmother’s. I will pass this on to Gintarė. See you on a Friday.

Published to Google3 min later

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  1. 1

    Connect your Google profile

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  2. 2

    Set your tone

    Warmth, length, whether to use first names. Reputa writes the way you write.

  3. 3

    Review the draft

    Every reply refers to a specific detail from the review. Edit it whenever you want.

  4. 4

    It publishes itself

    Or it waits for your approval. That call is yours.

All reviewsFilter
  • Mantas Kairys2d ago

    Second time ordering the steak platter for the whole team.

  • Gintarė Liutkutė3d ago

    Food was good but we waited forty minutes for the order.

  • Aistė Venckutėyesterday

    Cozy room, and Lina suggested the wine to go with the fish.

  • Tomas Petrauskas1w ago

    We had a booking, there was no table. Waited outside.

  • Rūta Adomaitė1w ago

    Desserts are the strong point, the apple pie especially.

Aistė Venckutė
Local Guide · 34 reviews
Google · 24 hrs ago

Cozy room, and Lina suggested the wine to go with the fish herself. We did not get to the desserts, so we are coming back.

PositiveService
Prepared reply

Aistė, glad Lina’s pairing worked out, I will tell her. About the desserts, we bake the apple pie in the mornings, so come earlier and it will still be warm.

Approve and publishEdit

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A few minutes pass between a new review and a published reply.

Tomas Balčiūnas
Local Guide · 51 reviews
yesterday

The cold beet soup was genuinely good and Gintarė, our server, was lovely.

  1. We spot the new reviewYour Google profile is checked every few minutes
  2. We read what it actually saysThe dish, the staff member, the problem
  3. We write the reply in your toneWith a specific detail, not a template
  4. We publish it, or hand it to youWhichever you chose in settings
Restoranas Sodžius
Owner

Tomas, thanks for the kind word about the cold beet soup, that recipe is my grandmother’s. I will pass this on to Gintarė.

Published to Google3 min later

Real reviews, real replies

Every reply is written from scratch and names something specific.

Review

Rūta Petraitienė
Local Guide · 128 reviews
2 days ago

We had lunch as a team, eight people. The order came fast, the baked cod was excellent, and Mantas, our server, handled everything smoothly. One downside, the room was a bit loud.

Reputa reply

Restoranas Jūros vartai
Owner

Rūta, thank you for choosing us for a team lunch. I will pass this on to Mantas, he will be pleased. You are right about the noise, Friday lunch is our loudest hour, which is why we hold the window tables for larger groups. Mention it when you book next time.

Published to Google4 min later
  • names the baked cod
  • credits Mantas by name
  • answers the criticism without defending

Features

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Warmthwarm
Lengthmedium
Use first namesalmost always

Sounds like thisTomas, thanks for the kind word about the cold beet soup. I will tell Gintarė.

Answered in the same language

The customer writes in English, the reply comes back in English.

LTENPL

Michael R.The cepelinai were the best thing we ate in Vilnius, but the bill took a while on Friday night.

Restoranas SodžiusMichael, glad the cepelinai landed. You are right about the bill, on Friday nights we run one card terminal for the whole room. A second one arrives next week.

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Negative, 1 star4 min ago

Staff who get named

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  • Gintarė24 mentions
  • Mantas18 mentions
  • Lina11 mentions
  • Justė7 mentions

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